Frequently Asked Questions
Everything you need to know about shopping with Ena Pelly.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Australia, while international orders can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I care for my Ena Pelly leather jacket?
To maintain the quality of your leather, we recommend professional leather cleaning only. Avoid direct sunlight for extended periods and store in a cool, dry place using a padded hanger.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.
Can I change or cancel my order after it has been placed?
As we strive to process orders quickly, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our support team immediately if you notice an error.
How do I find the right size?
Detailed size guides are available on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or staying true to size for a tailored look.